Return & Refund Policy
Last Updated: June 2026
At OKCarPart, customer satisfaction is our priority. We stand behind the quality of our automotive parts and accessories. If you experience any issues with your purchase, we are here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be in its original condition
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Not be installed, damaged, or modified
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Include original packaging whenever possible
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Be accompanied by proof of purchase
Certain products may not be eligible for return due to special-order status, customized parts, or clearance sales.
12-Month Product Warranty
All products sold by OKCarPart are covered by a 12-month limited warranty against manufacturing defects.
The warranty covers:
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Manufacturing defects
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Functional failures under normal use
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Incorrect products shipped by OKCarPart
The warranty does not cover:
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Improper installation
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Misuse or abuse
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Normal wear and tear
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Accidental damage
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Vehicle compatibility issues caused by incorrect ordering
How to Request a Return or Refund
Step 1: Contact Us
Please contact our customer support team at:
Email: [email protected]
Provide:
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Order Number
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Product Name or Part Number
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Description of the issue
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Photos or videos showing the problem (if applicable)
Step 2: Review & Verification
Our support team will review your request and determine whether the return, replacement, or refund qualifies under our policy.
Step 3: Return Authorization
If approved, we will provide return instructions and the correct return address.
Please do not return products without authorization.
Returns sent without prior approval may experience delays or be refused.
Qualifying Reasons for Free Return or Replacement
| Reason | Requirement |
|---|---|
| Damaged Upon Arrival (DOA) | Provide photos of damaged packaging and product |
| Wrong Item Received | Provide photos of product label and packaging |
| Defective Product | Provide photos or videos showing the defect |
| Missing Parts | Provide photos showing missing components |
| Product Not As Described | Provide evidence of discrepancy |
For approved cases, OKCarPart will cover the return shipping cost or provide a replacement at no additional charge.
Non-Qualifying Reasons for Free Return
| Reason | Policy |
|---|---|
| Ordered Wrong Part | Customer responsible for return shipping |
| No Longer Needed | Customer responsible for return shipping |
| Changed Mind | Customer responsible for return shipping |
| Ordered by Mistake | Customer responsible for return shipping |
| Delayed Delivery Due to Carrier | Not eligible for free return |
| Improper Installation | Not covered by warranty |
| Product Used or Installed | Return may be refused |
For these situations, the customer may be responsible for:
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Return shipping costs
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Restocking fees (if applicable)
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Original shipping charges
Refund Processing Time
Once the returned product has been received and inspected, we will process your refund.
| Payment Method | Estimated Refund Time |
|---|---|
| PayPal | 1–3 Business Days |
| Credit Card | 3–15 Business Days |
| Stripe | 5–10 Business Days |
Refund timing may vary depending on your bank or payment provider.
Order Cancellation
Orders may be cancelled before shipment.
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If the order has not been shipped, a full refund will be issued.
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If the order has already been shipped, the return process will apply.
Shipping Damage Claims
If your package arrives visibly damaged:
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Take photos immediately.
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Keep all packaging materials.
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Contact OKCarPart within 48 hours of delivery.
This helps us file claims with the shipping carrier and resolve your case faster.
Contact Us
If you have any questions regarding returns, refunds, or warranty claims, please contact us:
OKCarPart
Email: [email protected]
Website: https://okcarpart.com
Business Hours: Monday – Friday